CUSTOMER SERVICE

At Walton Insurance we have one focus – to position you to financially survive any insurable event through an outstanding client experience and continue to meet your evolving needs.

 

We will strive for a deeper understanding of each client’s industry, business, and strategic vision. A deeper understanding of their personal goals and concerns.

 

Our Customer Service Philosophy will be guided by our promise to our clients, Walton Promise™

 

  • To deliver client specific cost effective risk and insurance solutions.
  • To deliver effective claims service and advocacy for prompt and fair resolution of the claims.
  • To commit our staff to continuing education so they may be more knowledgeable serving you.
  • To conduct our business in a professional and ethical manner.

 

In order to ensure efficiency and continuity of service your account will be managed as follows;

 

  • An Account Manager will take overall management of the relationship with the client.
  • An Account Executive will be appointed to provide day to day administrative and technical support.